TERMS & CONDITIONS
The fine print, kept short.
1. Bookings
All appointments are booked through Fresha with instant confirmation. By booking you confirm you are 18 or over, as the studio is adults-only, and that the information you provide about your health and skin is accurate.
2. Cancellations and no-shows
Please reschedule or cancel through Fresha, giving as much notice as possible so the appointment can be offered to another client. The cancellation and no-show policy, including any applicable fees, is shown at the time of booking through Fresha. As a one-practitioner studio, a missed evening slot usually cannot be refilled.
3. Patch tests and contraindications
Tinting, lash lifts and lamination may require a patch test before your first treatment, depending on the products used. We may decline or modify a treatment where a contraindication (infection, recent procedures, certain medications, pregnancy for some services) makes it unsafe. This is a duty of care, not a judgement.
4. Prices and payment
All prices are published on the Treatments & Pricing page and on Fresha, in Australian dollars. Payment is by the Fresha app or as agreed on the night. Prices may change; the price shown when you book is the price you pay.
5. Gift cards
Gift cards are sold through Fresha and are valid for three years from purchase, in line with Australian Consumer Law. They are redeemable for services, not cash.
6. Results and liability
Results vary between individuals and depend on aftercare. Nothing in these terms excludes your rights under the Australian Consumer Law. If you are unhappy with a treatment, tell us within 48 hours and we will make it right.
7. Contact
Natalie De Los Santos · highcountrybeauty@outlook.com · 0493 720 847.